Kaizenya's priority is to ensure that customers receive the best quality goods for the enjoyment in the comforts of their own home. Hence, should your products be unsatisfactory, you may opt for a refund for your product.
We will only issue refunds for items that are wrong or of poor quality. Do email us within 24 hours of receiving your items with your order number and any pictures of these items so we can verify.
Do note that each refund will be reviewed case by case. We reserve the right to deny a request for refunds if it does not fulfil our refund policy or any reason whatsoever.
Currently, we do not provide exchanges for our items. Please opt for a refund for your items instead, should you be unsatisfied with them.
Cancellation of Order
Should you wish to cancel your order, do email us at least 24 hours before your intended delivery day.